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Time Management Training
Time Management Skills are essential to be more accurate, effective and increase productivity. Techniques are introduced in this half day program to help participants develop their abilities to meet deadlines and manage their workload.
3 Hours -
Conflict Management Training
Conflict will exist in the workplace. Employees must build their capabilities in managing conflict. It is helpful for participants to build their understanding of the different approaches available to handle conflict, their own primary style to address it and to realize other ways to approach conflict in the future. This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.
3 Hours -
Critical Thinking Training
Skills to effectively reason through problems and to present views in a logical, compelling way is a necessity in communicating in the workplace. This program will provide participants with techniques and practice opportunities to critical thinking.
6 Hours -
Customer Service Training
In this one day course, participants focus on the essential steps to providing exceptional customer service. Developing skills in service delivery results in improved customer experiences as well as increased employee confidence and comfort level in daily interactions with clients and prospects. This program introduces techniques for rapport building, listening, assessing needs, resolving complaints and overcoming hesitation. Utilizing these techniques will enhance job performance and favorably impact service delivery.
7 Hours -
Effective Communication
In order to improve interaction with colleagues and clients, it is necessary to compose clear messages, hone listening skills and be mindful of potential barriers. This full day training program addresses all of these areas to help participants improve interpersonal communication.
7 Hours -
Ethics Training
This training session is offered for employees at all levels to provide a clear understanding of what constitutes ethical behavior and the organization’s Code of Ethics and Standards. Circumstances where ethical dilemmas could occur are discussed. What to do in situations of ethical concern is explained.
7 Hours -
Executive Presence Training
Awareness and understanding are keys to better presenting ideas and consistently making a favorable impression. In this full day training session, how others perceive you and how you want to be perceived are areas of focus. Learning to interpret your own body language as well as others’ can enhance communication and presentation skills. Image and appearance are addressed. A personal brand is established to ultimately improve perception and overall executive presence in the workplace.
7 Hours -
Management Essentials Training
This two day program builds the skills of participants who have transitioned to Management.
14 Hours -
Negotiation Skills Training
Effective negotiation skills are necessary to create win-win outcomes. It’s important to respect both parties’ interests, bottom lines as well as preserve the relationship during negotiations. This course educates participants on the process, how to prepare and techniques to use to achieve the best possible result. This course can be delivered in half days or a full day session.
7 Hours -
Presentation Skills Training
Exceptional presentation skills are critical to project a positive image in today’s society. You only have seconds to make a dynamic and favorable impression. This Presentation Skills Workshop is a necessity for all who interact with the public. Participants learn to prepare messages so they articulate clearly. Through practice and constructive feedback, participants learn to present with more confident body language, a greater awareness of gesture and movement and proper utilization of visual aids. This course can be delivered in half day, full day or two full day sessions, dependent on needs.
7 Hours -
Sexual Harassment Prevention Training
One (1) Hour Interactive Session, meeting New York State Mandated Training Requirements, effective October 9. 2018.
1 Hours
