# Effective Communication Canonical URL: ## Overview Effective communication involves a lot more than just speaking. In this three-hour workshop, discover your communication style and learn how to adapt it. Talk about common communication barriers, what it means to listen, and how body language and tone impact a message. Master the communication process and learn how to deliver a clear and effective message. ## What you'll learn - Discuss common communication barriers - Take a communication styles inventory - Learn how to become an assertive communicator - Learn about the communication process, from message to delivery - Talk about body language and tone - Practice delivering a clear and effective message - Talk about the difference between listening and hearing - Learn about openness and empathy, and the “tell me more” approach - Practice asking open-ended questions ## Curriculum ### Module 1 – Communication styles #### I. Communication barriers - Generational, cultural, communication style #### II. Communication styles - Communication styles inventory - The cause of most communication problems - Examples of communication style misunderstandings - Rebranding your communication style #### III. Assertive communicator - What does it mean to be an assertive communicator? - How to become an assertive communicator ### Module 2 – The communication process #### IV. From message to delivery - What’s more important, the message or the delivery? - Crafting a clear message #### V. Body language and tone - Non-verbal communication #### VI. Delivering a clear and effective message - Practice and feedback ### Module 3 – Active listening #### VII. Listening - What does it mean to listen? - 3 tenants of active listening #### VIII. Openness and empathy - The “tell me more about that” approach #### IX. Asking open-ended questions - Examples of open-ended/closed questions - 3 questioning techniques - Practice asking open-ended questions ## Pricing **Tuition:** $199