Frequently Asked Questions

Is there a live instructor in the class?

Yes. All our classes are taught in Manhattan with a live instructor in the same room as the students. 

What do I need to bring to class?

We provide computers with the software, so you can travel light. You can bring a pen and paper/notebook to take notes if you'd like. 

I need to cancel or reschedule. Can I do so and how do I proceed?

For cancellations and reschedules, please visit our policies page.

Can I get a receipt for my purchase?

Yes. Log into your account and go to order history. Choose the order and download a PDF.

Are computers provided?

Yes. We provide a computer with the necessary software for each attendee. Some classes are available in Mac or PC, some in only one operating system. View the course page for more details, and choose your operating system at checkout.

Are there discounts available?

We offer discounts for specific packages of classes, including our Excel Bootcamp, SQL Bootcamp, Data Analytics, and PowerPoint Bootcamp. Additionally, our Certification Programs offer large discounts from the individual class prices.

We also provide discounts for ten or more classes purchased together. Please reach out for more on our voucher programs.

Will I receive a certificate at the end of the course?

Yes. Each student who completes a course will receive a certificate of completion. For certifications from Microsoft, enroll in one of our Microsoft Certification programs

Is the free retake actually free?

Yes. A student may retake the course once within six months provided that the class is running with an available seat. For more information, visit our policies page.

Is a book provided?

For most classes, a complimentary book or manual is provided at no additional cost. See the course pages for more details.

My company is reimbursing me. Can I receive an invoice?

Yes. Please email us and we will send you an invoice.

What is the learning style at NYIM?

All our courses are taught with hands-on exercises and projects. The instructor will present a short demonstration and the attendees will work on exercises in the application afterward.