Learn essential business skills in hands-on training in New York City. Become adept at Microsoft Office applications, master project management concepts and earn a certification, refine your writing skills, and grasp corporate finance concepts. If you're a business professional looking to add skills to your repertoire, we have the perfect courses for you.
The way NYIM understood our business model was unmatched. They catered a full three-day bootcamp directly to our specific business needs for a class of 30 analysts. All of the new hires were engaged and walked away with a better understanding of the way that we work in the Microsoft Office suite and the way we evaluate our business. I've been to plenty of Excel bootcamps throughout my career and this was by far the best; engaging, bespoke, and immediately applicable!
Kurt attended Excel for Business Bootcamp
We hired NYIM training to provide Microsoft Excel training for UJA staff and it was the best technical training I have seen. Mourad Kattan is an outstanding facilitator and he packed the session with useful information and tips for everyone who was in the room. Also, additional video provided after the session helped to solidify the learning and review everything independently. Looking forward to bringing NYIM to UJA again in the near future!
Yelena K. attended Excel for Business Bootcamp
The overall experience was great. I feel the instructor was well educated on the tools I needed in order to succeed in my current role. I would rate the preparation, use of time, knowledge of material and general kindness as one of the best training classes/sessions that I have ever attended. I have and will continue to recommend the folks at NYIM to others.
K. Burton of Microsoft attended Advanced Excel for Business
I've taken excel workshops before but the Excel for Business Bootcamp is one of my tops! The instructor was patient and knowledgeable. I really like the fact that you take away different resources and that you're able to retake the course for free within 6 months.
Sara A. attended Excel for Business Bootcamp
Exceeded my expectations in all aspects: course was well thought out, materials were presented clearly and engagingly, and Scott made sure at every step that he‘d brought everyone along with him. He was truly excellent, a superb teacher. Needless to say, I‘d gladly take another class with him.
Jonathan M. attended PowerPoint for Business
I have taken two Excel classes at NYIM and they were both fantastic. Garfield is a really skilled teacher and I learned so much! I plan on taking more classes when I can. Highly recommend these classes!
Sandhya B. attended Intermediate Excel for Business
NYIM does incredible work! I did the 3-day Excel Bootcamp & it was amazing! Pooja, Tom & Garfield were incredibly knowledgeable & excellent teachers. They explained everything in an incredibly clear & concise manner. I would HIGHLY recommend NYIM/Career Centers for anyone looking for Excel training, or any other training that they have to offer!
Jonathan S. attended Excel for Business Bootcamp
I enjoyed the Excel Bootcamp I took at NYIM.
First, the trainers were very knowledgeable and took the time to explain the concepts in detail.
Secondly, the course content is very rich. I found it quite voluminous though. But it is great to have printed material for reference.
Thirdly, I loved how interactive classes were with trainers trying as best they could to provide help individually to students.
I greatly recommend NYIM training.
Buri B. attended Excel for Business Bootcamp
I took NYIM Training's Intermediate Excel 2016 training this week, and I was impressed by the content and the trainer, Mike. The in-class exercises were all in one multi-tab spreadsheet which included step-by-step instructions for almost all of these, and you send the spreadsheet with any notes you made to yourself at the end of the day for future reference. No wasted time. Plenty of opportunity for questions. I have had other computer training elsewhere, but NYIM was unique in providing big-picture methods, tips, and shortcuts that were useful even for Excel tasks I already knew well. Plus, coffee and snacks to keep you going!
Rob P. attended Intermediate Excel for Business
Yesterday I took an all day PowerPoint class with Scott. He is a fabulous trainer. I now have an excellent understanding of PP. A booklet is given to each student that reviews all the lessons from the class. This is a tremendous help when you return to your own computer and start to work in this program. Thank you Scott and NYIM Training.
Barbara C. attended PowerPoint for Business
Overall great experience in taking the Intermediate Excel Class today! Content was well organized and had appropriate progression from easy to more complex examples. Garfield, our instructor, was very knowledgabe, patient, and thorough. He also had a great sense of humor and kept the class interesting, time really flew by! I will be back to take the Advanced class and also the VBA.
Patrick M. attended Intermediate Excel for Business
Just came out of my Excel Business training at NYIM. Garfield, the instructor, is really nice and very helpful. They are very professional and they provide all the necessary tools for the students to acquire all the info they need, and, in case you want to refresh your memory you can always retake the course for free within 6 months. Cool, huh?
Dana D. attended Excel for Business Fundamentals
Took the two day Financial Modeling Bootcamp. Extremely informative and useful. Smaller class size allows for one on one help and enables you to really understand the material you are working through. Additionally you build out a model on an actual company during the course, allowing you to perform the same kind of analysis you would use in a real office setting, as opposed to looking at generic accounting problems. Office itself is very nice, and the professors are extremely well informed. 10/10 would recommend to anyone looking to develop, sharpen, or reestablish their financial modeling skills.
Robert F. attended Financial Modeling Bootcamp
Very informative classes. I took the excel beginner and intermediate courses. While the beginner course was very basic, it still offered a lot of tips that are commonly overlooked. As someone who has used excel before I appreciated these extra tips.
Dominique C. attended Excel for Business Fundamentals
This company is amazing. I was able to go from little to no skill in excel to very good. I feel like I have years of experience l after just a few sessions. Highly recommended!!
Ben R. attended Excel for Business Bootcamp
I took the 1-day Intermediate Excel class in-person at the NYIM center. Garfield is an excellent instructor - engaging and very knowledgeable. It was a small group setting with ~10 people, and we had one-on-one if needed. The space is comfortable with coffee and tea, and computers very good. You are able to access an online version of the training after completing the in person. I would highly recommend this class!
Liz P. attended Intermediate Excel for Business
The course was very informative and the instructor did an excellent job going over the material. I will be looking to attend the additional courses in the nearby future. Thank you.
Anonymous attended Excel for Business Fundamentals
I recently started taking classes at NYIM Training, I have found the instructors to be very knowledgeable and professional. NYIM Training offers a number of different courses which includes SQL, Excel, PowerPoint, AutoCAD, VBA, Photoshop, Illustrator, InDesign, and QuickBooks. The price per course is very reasonable and they offer special pricing if you take a series of 3 courses in one particular subject.
I would highly recommend them.
Rob G. attended Excel for Business Fundamentals
This was an amazing class and the instructor made you want to learn. If you want to learn in a great environment, this is the class for you.
Husniyyah A. attended Excel for Business Fundamentals
The class was amazing and the instructor was superb!
Melissa L. attended Intermediate Excel for Business
Paul was able to pace the instructions so that I could really get a handle on the essence of what QuickBooks is all about. He also was very practical in his approach so that I could adapt it to my needs at our agency.
L.Z. attended QuickBooks Level 1
This was a great refresher course for some of the deeper financial concepts I have not used since undergrad. I think this course is phenomenal for recent college grads starting off their careers in finance or budget. It's a great intro for learning to navigate excel shortcuts. I am 5 years in my career now and have never had the investment banking background but still have been a financial analyst and been involved in raising capital so the concepts covered were a great refresher for me.
Additionally the instructor did a great job with playing to the students in the course and our backgrounds and what subjects to go more in-depth with and vice versa.
Alexandria B. attended Financial Modeling Bootcamp
This financial modeling bootcamp helped me round off my excel shortcut skills. All of the excel shortcuts I didn't already know; I learned in this course. This will help me work fast and smarter. I also appreciated the applicability of the financial analysis we conducted. We moved in a very timely fashion and this was a very productive course that will help me as I start off as an investment analyst.
John C. attended Financial Modeling Bootcamp
I loved Paul! He was great, very friendly, very clear, dealt exactly with issues that would face my company. Between Arlene (client manager) and Paul, working with NYIM, as been amazing. Arlene was always quick to answer my emails and questions, and Paul was exactly what we needed. Being a small business owner I really appreciate good service.
A.C. attended QuickBooks Level 1
The financial modeling boot-camp class was a great review for everything I have learned during my undergraduate studies and was also very relevant to my working experience. I also liked that the size of the classes were not too big; this allowed the participants to be actively engaged. As I work in fixed income and while this boot-camp focused on projecting stock price, the research and excel model/setup is very similar so there was very relevant crossover. All in all, I wish I had taken this class earlier this year. Great class.
Nico S. attended Financial Modeling Bootcamp
The instructor was phenomenal! He tailored the class to the student's needs and was very receptive to questions asked during class.
Anonymous attended QuickBooks Level 1
Great teacher! She was really helpful and moved at a solid pace. Answered all questions super well. She made the class.
Ariel O. attended Advanced Excel for Business
Excel class was so thorough and they send you home with materials to reference. Staff is professional and pleasant. Will definitely send staff for the other classes.
Suzette D. attended Excel for Business Fundamentals
I thoroughly enjoyed my training experience (Excel Bootcamp for Business- Fundamentals, Intermediate, Advanced). The instructors were very informative, thorough and engaging and the tools were invaluable to my day-to-day work in accounting. Would highly recommend this training.
Aaron P. attended Excel for Business Bootcamp
Paul was great, knowledgeable and very approachable. He kept everyone up to speed without rushing or boring anyone. He really knows QuickBooks inside out and shows alot of shortcuts too! Thanks!
G.C. attended QuickBooks Level 1
I had a fantastic experience in NYIM's Intermediate Excel class. Staff was very helpful in guiding me on which course to take based on my current skill set. Scheduling was easy as there were multiple days, times, and formats offered. I took the course over two weekday nights with Garfield. The facilities are clean and modern and offer complimentary water, coffee, and snacks. Garfield was an expert and made learning excel fun (which is not easy to do). I am able to apply what I learned directly to my work. At the end of the course, they offer a handout, online courses, and a copy of the workbook from the training which makes it an incredible value. Would highly recommend NYIM for any excel training, and will definitely be booking advanced excel courses with them in the near future.
David C. attended Intermediate Excel for Business
A class was very helpful and the instructor made it worthwhile. Took the two-night excel class and will be back for powerpoint.
Tommy M. attended Advanced Excel for Business
Paul is amazing!Instructors are great and patient. Location is convenient! I am recommending this to my colleagues!
Great instructors, they are patient! The materials are great, and you can retake the class once if you need a refresher! I highly recommend them!
Eun K. attended Intermediate Excel for Business
I purchased the excel for business class and had a great experience. The instructor Jeannette was knowledgeable and made the material interesting.
Francesca S. attended Excel for Business Fundamentals
I attended the Powerpoint course last week at NYIM and really enjoyed it. No doubt you'll find them to be helpful!
Kitty M. attended PowerPoint for Business
I enrolled in a beginners Excel training class. I enjoyed the class I learned so much. Things I never knew I could do with excel.
The professor Mr. Garfield was great made it interesting and he is a bit funny too! I will take the class again! :)
Haydee M. attended Excel for Business Fundamentals
My instructor was very knowledgable and a great communicator. Anyone looking to learn Excel from the beginning should take this class as it's a wonderful foundation for learning the program.
Rachael G. attended Excel for Business Fundamentals
I was extremely nervous but it turned out GREAT! Scott was a great instructor, funny and patient. Stopped when I needed extra info without making me feel like an idiot.
Kelley R. attended PowerPoint for Business
I took the Financial Modeling Bootcamp. The instructors are very knowledgeable about what they teach and encourage questions throughout the workshop.
Kelvin L. attended Financial Modeling Bootcamp
Paul is a great teacher. You can tell he enjoys what he does by the way he teaches. He is very thorough and takes his time to help everyone and answer their questions.
Wanda M. attended QuickBooks Level 1
I have never taken the time to write a Yelp review, but I just had to this time because I had such a great experience taking the QuickBooks 2015 Level 1 PC class with Paul! I took another level 1 class a year ago and felt like I didn't come away with knowledge that was useful to me (I work at a law firm and the class was structured for a sales business) and Paul was great at addressing questions I had related to my specific needs. Also, he is clearly a passionate teacher and it was infectious! I am a writer/performer by night and a bookkeeper to pay the bills, so I am not someone who thought I could ever be engaged in this kind of work, but Paul made the subject accessible and easy to understand. I somehow wasn't bored and I left the class feeling that I can use the system with confidence!
Karina R. attended QuickBooks Level 1
I took QuickBooks Level 1 for PC class with Paul. He is a wonderful instructor, very knowledgeable, patient and kind. He was very detailed and also gave great tips in bookkeeping. I enjoyed his class very much and will definitely take level 2.
Denise L. attended QuickBooks Level 1
Paul is terrific, very informative, well paced, and well knowledgeable in this field. He has a great love and interest for it and in teaching the subject.
D.D. attended QuickBooks Level 1
Paul was able to pace the instructions so that I could really get a handle on the essence of what QuickBooks is all about. He also was very practical in his approach so that I could adapt it to my needs at our agency.
J.C. attended QuickBooks Level 1
I had an amazing experience doing private training for Excel for Finance. I learned all the practical applications for the formulas I'm expected to know at my new job - I feel great and super confident at work with my new skills! Very patient and knowledgeable instructor too.
Max D. attended Advanced Excel for Financial Modeling
I took a private Excel class at NYIM, and it was excellent. The trainer, Mourad, prepared a very good class outline that taught me many useful tools. During our time together, Mourad was patient and changed the direction as he determined what my greatest needs were. I will be taking more classes with NYIM and highly recommend them.
Kevin D. attended Advanced Excel for Financial Modeling
Excel for Business Level 1: Garfield was a great teacher. He was thorough on each topic. The class moved at a good pace and a lot was covered in the day. I will return for the second class.
Mary Kate M. attended Excel for Business Fundamentals
It was a full day from 10am-5, fast-moving and packed with information on all the Excel basics, including on-the-spot exercises. Really useful for skills in managing all kinds of information and projects. I'd highly recommend this course, and would like to take the L2 when I'm ready!
Kathleen H. attended Excel for Business Fundamentals
Michael Magreta is Excellent! This is my 3rd course at NYIM Training - every class offers all that I needed an much much more!
Susan C. attended Excel for Business Fundamentals
This class was very informative. I would highly recommend it for everyone and anyone whether you're highly experienced in excel, or a beginner. Instructor Michael was very helpful, patient, and answered every question with confidence.
Christopher A. attended Excel for Business Fundamentals
Michael was great with the excel training that was done at my company today. Though I knew basic excel, today I learned new tricks and new functions regarding excel.
Joanna M. attended Excel for Business Fundamentals
Fast-paced class, a lot of information in a short amount of time - condensed to most useful tips and tricks. Very glad I was able to participate as I learned a lot more than I already knew. Michael was a great instructor with a very easygoing vibe.
Roksana B. attended Excel for Business Fundamentals
Great Excel class! I'm a pretty seasoned Excel user, so there were parts that were definitely review, but I still learned a whole lot. Michael kept the pace up, though not too fast, and he wasn't married to his agenda. He was flexible and was willing to answer questions at any time. The course materials were great, too, and there was sufficient time built in for completing exercises. I highly recommend.
Kate S. attended Excel for Business Fundamentals
This QuickBooks class was quite informative. I didn't have any knowledge of it and the instructor made it easy to understand. I plan on taking the advanced class soon and would recommend this class to everyone!
M.A. attended QuickBooks Level 1
Thank you Michael for teaching this course!! Your knowledge of the material really help me to feel confident in taking what I've learned in the classroom and applying it to my newly assigned work projects. I would recommend this class to anyone wanting a better understanding of Excel.
Tracy A. attended Intermediate Excel for Business
I recommend NYIM highly because they are a pleasure to work with. Nick was wonderfully helpful and Michael is a patient excellent teacher. Thanks so much!
Teri B. attended Excel for Business Fundamentals
Great Excel Training! Garfield does a great job at instilling actionable tips and shortcuts that can really be used ASAP! Would recommend to anyone looking enhance their skillset!
Aston F. attended Intermediate Excel for Business
Great school and Garfield is my favorite teacher. I've taken 2 excel classes with him and it's been very helpful. He is very clear and explains all the ins and outs.
Emily I. attended Excel for Business Fundamentals
Had a one on one training with Garfield - he was patient, professional, and incredibly knowledgeable. Would highly recommend for anyone looking to expand their excel capabilities in business.
Alexandria A. attended Advanced Excel for Business
I retook this course. Garfield did not teach my first course but he taught my second course. He is a fantastic teacher. He is so clear and methodological. I highly recommend this class.
Dominika J. attended Intermediate Excel for Business
One-on-one Excel training with Garfield was amazing. Would highly recommend Garfield and the NYIM for any kind of Excel training or support.
Janet W. attended Excel for Business Fundamentals
Just finished excel level 2 class. Went to review my excel skills before starting new job but ended up learning new tricks and functions also. The lecturer (Garfield) was very calm,kind, and informative. Thank you, Garfield!
Bokyong A. attended Intermediate Excel for Business
I took an amazing class with Michael. He is a great instructor and the course curriculum is very hands on. Thank you NYIM!!!
Joe K. attended Excel for Business Fundamentals
Garfield is an outstanding teacher who instructs in Excel in a logical, concise & easy to understand manner. He is also kind and affable. The school is run very well by Nick and they offer candy, coffee and hot chocolate! Michael is also a very good instructor & I now know enough Excel to work anywhere -- in just 2 sessions!!
Georgiana E. attended Excel for Business Fundamentals
The instructor Garfield was patient, informative and precise!
Lisa N. attended Intermediate Excel for Business
Great class! The content was well organized and the instructor was excellent. He was engaging, knew the material very well and was able to adjust to the various levels of ability of the students! Would definitely recommend!
Rebecca H. attended Advanced Excel for Business
Garfield and Michael were great, did the bundle, both were very generous with their time and explained information thoroughly.
James B. attended Excel for Business Bootcamp
Had an amazing experience taking Excel for Business Level 2 at NYIM. The excel class helped me get back up to speed on a ton of fundamental techniques and short cuts, and the instructor was awesome. They even gave us videos to look at after we finished the class for some extra help on our own time. The actual location was convenient and comfortable, they gave us coffee tea and chcocolate- an overall great experience. Will definitely be going back for level 3.
Eddie H. attended Intermediate Excel for Business
Took a retake of Excel class with Garfield. He is the best. He is patient, focused and explains everything in the clearest and easiest to understand manner. Beginners and experts will be equally impressed with his teaching ability. If you want to learn Excel or just refresh, Garfield is your guy!
Stacey B. attended Excel for Business Fundamentals
Garfield was very knowledgeable and took his time working with my group. Whenever one of us didn't understand he was more than happy to slow down and figure out where we were confused. Definitely recommend this place!
Sanura D. attended Intermediate Excel for Business
I had a great experience in my level 2 Excel for business course. The instructor, Garfield, was very knowledgeable and patient with questions. He taught all the sections effectively and I really feel like I learned a lot from that one day session.
NYIM has a really nice facility with modern computers (Macs too). The fact that they give you the chance to re-take a class free of charge within a year after the first one is amazing. I highly recommend their courses and will definitely be taking another class, or two!
Tessa P. attended Intermediate Excel for Business
A great course to learn the very basic of PowerPoint. The instructor explained in an easy to understand way. No question was left unanswered and he made sure that each student understood the material and was not left behind. The course gave essential tools needed for creating presentations from start to it's completion. I am currently applying learned skills at work. Would highly recommend NYIM Training. I am coming back for PowerPoint for Business Level II.
Olga M. attended PowerPoint for Business
Great experience, I highly recommend for anyone looking to break into consulting/banking!
At NYIM, business professionals can learn a wide range of today's most in-demand tools. Our courses are hands-on with interactive exercises and engaging instructors.
Microsoft Office: In today's workplace, knowledge of the Microsoft Office suite is essential. Master this skill in our Microsoft Office classes, including Excel, PowerPoint, Word, and Outlook.
Business Writing: Refine your writing skills in our business writing classes, including Effective Business Writing, Grammar Essentials, and Advanced Business Writing.
Project Management: Improve your team's workflow with techniques covered in our project management courses. Take your knowledge to the next level by earning a PMP or CAPM certification.
Data & Business Analytics: Master data analytics, data visualization, and databases in a variety of analytics courses, including SQL for database training, Tableau courses for data visualization, and Microsoft Excel.
This business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of different types of writing in a business setting.
This course offers a comprehensive review of grammar rules. You’ll learn how to identify common grammar errors, write effectively for different audiences, and identify the correct form of a word depending on its part of speech.
The course begins with a review of project management terminology so that students learn to speak the language of a project manager. Students will obtain a firm grasp of different methods and strategies used in the field of project management. Moving deeper into project management theory, students will explore a five-stage model of project management that includes the following stages: Initiation, Planning, Execution, Monitoring, and Closing.
Master the core Microsoft Excel functions in this one-day course. Automate calculations and data entry. Apply formatting to text and cells to make your spreadsheet scannable and visually appealing. In this hands-on training, you will learn all the basics to use Excel as your primary data processing tool. You'll produce polished and print ready spreadsheets while learning tricks to accelerate your workflow.
Go from beginner to experienced professional: summarize data with Pivot Tables, write advanced functions including VLOOKUP, and learn techniques to expedite your workflow. Use tools and formulas to format text. Manipulate data visuals with advanced charting skills. Use statistical formulas like COUNTIFS and SUMIFS to learn more about your data. At the end of intermediate Excel, you'll unlock powerful techniques that will help you complete tasks more quickly.
Advance your career with this essential course for professionals that use Excel daily. You'll make functions more flexible, take Pivot Tables to the next level, and automate tasks with macros. Utilize Excel's most important tools with training in core database functions. If you have a strong working knowledge in Excel and want to save even more time with custom shortcuts and advanced features, this is the perfect course for you.
Master the advanced Excel tricks, techniques, and tools financial analysts use to build and audit financial models. By the end of this course, you will know how to write efficient and flexible formulas, create sensitivity analysis, and master Excel's features for finance.
This three-day bootcamp guides beginners into confident SQL users that can write queries, manipulate tables and store advanced code. Start by learning relational database and SQL fundamentals and compose basic queries. Next, you’ll create views, subqueries and conversion functions. By the end, you will create your own SQL database, import and export data from Microsoft Office applications and automate workflow with stored procedures.
This SQL Bootcamp package includes our Beginner, Intermediate, and Advanced SQL classes at a 15% discount.
Become an advanced Microsoft Excel user in just three days. Begin with data entry, charts, and essential shortcuts in Excel Fundamentals. Go to the next level with Pivot Tables and VLOOKUP in Intermediate Excel. Automate your workflow by recording macros in Advanced Excel. You'll learn everything you need to know to become an Excel pro.
In this beginner PowerPoint course, you'll create and run dynamic presentations; add images, shapes, animations and layered objects; create tables and charts; and prepare the slideshow for presentation.
Learn the essentials of corporate finance, from capital allocation to corporate valuation, initial public offerings, financial instruments, and mergers and acquisitions. Throughout the class, we will use real-world case studies of recent deals and examine live pricing of various securities.
Learn the skills you need to become a top financial analyst: advanced Excel, financial modeling, corporate finance, and accounting. Build a financial model to value a public company, and learn industry best practices from experienced investment bankers and analysts.
The four-day PMP ® Exam course covers everything you need to pass the Project Management Professional or PMP ® exam. Developed by PMI, the PMP ® exam is the gold standard in project management certifications, designed for experienced project managers that want to make their career and experience official. In this intensive, bootcamp training, you’ll review the five stages of project management, the forty-nine processes, the ten knowledge areas for project management, and the features of the PMP ® exam.
The four-day CAPM ® Exam course covers everything you need to pass the Certified Associate in Project Management or CAPM ® exam. Developed by PMI, the CAPM ® exam is the entry-level project management certification, designed for new and aspiring project managers that want to gain the essential knowledge and skills to become a successful project manager. In this intensive, bootcamp -style training, you’ll learn the five stages of project management, the ten knowledge areas for project management, and study alongside experienced project managers to prepare for the CAPM exam. Our class includes a detailed exam prep guide, practice questions, and lessons taught by a certified PMP® (Project Management Professional) and experienced Project Manager that will guide you through the entire CAPM® application process.
This one-day class is for the QuickBooks Desktop software. When you are finished with this class you will feel comfortable with the fundamentals of QuickBooks, and be able to set up a company, write checks, and enter invoices and payments. You will also be familiar with general accounting terms and procedures.
In this beginner Business Analyst training, students will learn about key concepts in Business Analysis such as Business requirements, functional requirements and non-functional requirements. You will also understand how to apply various Needs Assessment Techniques.
Conflict will exist in the workplace. Employees must build their capabilities in managing conflict. It is helpful for participants to build their understanding of the different approaches available to handle conflict, their own primary style to address it and to realize other ways to approach conflict in the future. This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.
Skills to effectively reason through problems and to present views in a logical, compelling way is a necessity in communicating in the workplace. This program will provide participants with techniques and practice opportunities to critical thinking.
In this one day course, participants focus on the essential steps to providing exceptional customer service. Developing skills in service delivery results in improved customer experiences as well as increased employee confidence and comfort level in daily interactions with clients and prospects. This program introduces techniques for rapport building, listening, assessing needs, resolving complaints and overcoming hesitation. Utilizing these techniques will enhance job performance and favorably impact service delivery.
In order to improve interaction with colleagues and clients, it is necessary to compose clear messages, hone listening skills and be mindful of potential barriers. This full day training program addresses all of these areas to help participants improve interpersonal communication.
This training session is offered for employees at all levels to provide a clear understanding of what constitutes ethical behavior and the organization’s Code of Ethics and Standards. Circumstances where ethical dilemmas could occur are discussed. What to do in situations of ethical concern is explained.
Awareness and understanding are keys to better presenting ideas and consistently making a favorable impression. In this full day training session, how others perceive you and how you want to be perceived are areas of focus. Learning to interpret your own body language as well as others’ can enhance communication and presentation skills. Image and appearance are addressed. A personal brand is established to ultimately improve perception and overall executive presence in the workplace.
Effective negotiation skills are necessary to create win-win outcomes. It’s important to respect both parties’ interests, bottom lines as well as preserve the relationship during negotiations. This course educates participants on the process, how to prepare and techniques to use to achieve the best possible result. This course can be delivered in half days or a full day session.
Exceptional presentation skills are critical to project a positive image in today’s society. You only have seconds to make a dynamic and favorable impression. This Presentation Skills Workshop is a necessity for all who interact with the public. Participants learn to prepare messages so they articulate clearly. Through practice and constructive feedback, participants learn to present with more confident body language, a greater awareness of gesture and movement and proper utilization of visual aids. This course can be delivered in half day, full day or two full day sessions, dependent on needs.
Time Management Skills are essential to be more accurate, effective and increase productivity. Techniques are introduced in this half day program to help participants develop their abilities to meet deadlines and manage their workload.