asterisk-solid Classes available in-person (strict social distancing) or live online with an extended free retake period. See details.


Business Skills Training in NYC or Live Online

Soft Skills, Presentation, Leadership, & Management Courses

NYIM offers high-end business skills training for employees and management teams.

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One-on-one training in NYC
Outside NYIM’s office at 34th & Madison
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Business Skills Corporate Training

Drive team performance and efficiency with NYIM's industry-leading training. Send employees to our group classes in NYC or create a custom training program onsite.

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Rated NYC’s Best Business Skills Classes

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Small Classes

Get personalized attention in small groups

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Hands-on Training

Work on real-world exercises & projects in Business Skills

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Top Instructors

Learn from industry experts with practical experience

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Free Retake

Refresh the course materials within six months for free


Upcoming Business Skills Courses

Attend our Business Skills classes in our New York City location, or request onsite training for your team.

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Business Skills Classes New York City

Interpersonal and Business Skills Courses

NYIM offers high-end business skills training for employees and management teams. Email us or call 212-658-1918 to inquire about custom training. 


Customer Service Skills for Help Desk

If you’re like most technical professionals, your communications, whether written or verbal, are filled with lots of technical jargon and pseudo-codes to communicate meaning in the most efficient way possible. And that’s great when you’re talking with other technical professionals. But what happens when you’re talking to nontechnical professionals like your internal customers? New research shows that being able to communicate with everyone in the company will be the most important skill for IT professionals in the future.

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Presentation Skills for Project Managers and CIO’s

The ability to present articulately to management, to customer or to a non-tech audience can significantly enhance your credibility. Delivering engaging presentations at work or professional events is a way to share your ideas and gain a reputation as a valued employee and an expert in your field.

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Leading Global Teams

Global teams demand special attention to differences in culture, communication barriers, and inherent trust existing among the team members. A lack of cultural awareness in a multicultural environment can create a sense of division among workers. Workers can develop cliques that make it hard to create a sense of teamwork and unity. Instead, the "us" versus "them" mentality that can develop from a lack of cultural awareness can divide workers. These include knowing the cultural differences that exist on the team and taking steps to educate the other team members understanding how this affects how they should approach different situations.

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Managing Multi-Generational IT Teams

There are at least four generations employed in workplaces today. Each generation has its own characteristics, values, attitudes toward work and preferred communication style. Each brings its own set of skills, goals, and attributes into the workplace. Effectively supervising a group of mixed generations requires a respect and understanding of each There are challenges that leaders face: keeping the workforce engaged, motivated and committed and communicating effectively. Learning about generational issues will contribute to your understanding of what motivates your employees at different ages and stages of their careers.

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Effective Facilitation Skills for Virtual Meetings

Effective facilitation allows everyone to have an input in a safe environment and ensures involvement by staff in decisions, which in turn motivates employees to

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Conflict Resolution and Prevention on IT Teams

As part of dealing with others, you need to convince them with your ideas, while at the same time understand their concern and point of view.  As a result, managing conflicts efficiently is a skill everyone must have.   Each of us has a preferred style for resolving conflicts influenced by our personality and experiences dealing with situations in the past. However not all conflicts situations are the same. If you were to limit yourself to just one method of resolutions you are likely to encounter difficulties where that style might be inappropriate.

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Being Part of a Remote Team for Managers and Employees

Work remotely is becoming more of a norm in the tech industry. Various studies have shown that it is more difficult to get virtual teams to bond, harder for informal leaders to emerge, tougher to create genuine dialogue, and easier for misunderstandings to escalate. Leaders must deal with an array of cultural issues that can include differences in business protocol, decision-making, dealing with authority, the concept of time, negotiation styles, and the emotional reactions allowed – or expected – in a business environment. In this webinar you will learn how to communicate, establish trust and build strong working relationships

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Emotional Intelligence in the Workplace

Emotional Intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others and build effective relationships at  work. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy and better interpersonal rapport and relationships.

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Managing Diversity on Teams

Creating a positive culture of acceptance and inclusion includes understanding how to tap into the hidden power of employees’ differences and create a work environment where everyone thrives. Diversity can be the root of conflict in the workplace if not managed and when conflicts goes unresolved, animosity and distrust can build up on teams.

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How to Hold Teams Accountable

Have you ever wondered how to make people accountable? Well, there's really no such thing as “making” people take ownership. But there are some things you can do that will help foster accountability, and in the process make your project run smooth and profitably. Whether you’re a first-time manager or a seasoned manager, holding people accountable can be frustrating and bring out the worst of emotions. If you’re like most managers, you’ve tried courteous reminders and polite conversations. And while that works with many people, the truth is, it only takes one person to hold up the project and make life miserable for you and everyone else!

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Email and Business Writing for IT Teams

Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise  it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails

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Transition from Team Member to Supervisor or Manager – Now What?

Doing the work is one thing and now supervising other or managing others are new challenges, which will be much easier if you understand the new expectations that people have of you. There are new people and communication skills that you will need in order to get the work done through others and manage stakeholder expectations.

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Giving and Receiving Feedback That Makes a Difference

As a manager, sometimes it’s your job to correct people. But you don’t like doing it because it makes you uncomfortable. Sometimes you have to be tough with people, but you're not confident you can do it without offending. In the past you failed because your employees got defensive.You find it difficult to know just what to say to get the behavior or performance of your employee to change. By attending this session, you will learn how feedback and criticism can be more influential.You will learn how to balance praise with clear and constructive criticism.

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Other Business Skills Topics