Soft Skills Training in NYC or Live Online

Communicate, Write, and Present More Effectively with Soft Skills Classes

These courses offer effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner.

  • In-person courses
  • Flexible training solutions
  • Small class sizes
  • Hands-on & interactive
Group Classes Corporate Training

Small Group Soft Skills Classes

Our Soft Skills Training courses are instructor-led in our Manhattan classrooms or live online (virtual learning).

  • Conflict Management Training

    • Not currently scheduled
    • 3 hours
    • Open to beginners

    Conflict will exist in the workplace. Employees must build their capabilities in managing conflict. It is helpful for participants to build their understanding of the different approaches available to handle conflict, their own primary style to address it and to realize other ways to approach conflict in the future. This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.

    View course

  • Sexual Harassment Prevention Training

    • Not currently scheduled
    • 1 hour
    • Open to beginners

    One (1) Hour Interactive Session, meeting New York State Mandated Training Requirements, effective October 9. 2018.

    View course

  • Critical Thinking Training

    • Not currently scheduled
    • 6 hours
    • Open to beginners

    Skills to effectively reason through problems and to present views in a logical, compelling way is a necessity in communicating in the workplace. This program will provide participants with techniques and practice opportunities to critical thinking.

    View course

  • Customer Service Training

    • Weekdays only
    • 3 hours
    • Open to beginners

    What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.  In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.

    View course

  • Ethics Training

    • Not currently scheduled
    • 7 hours
    • Open to beginners

    This training session is offered for employees at all levels to provide a clear understanding of what constitutes ethical behavior and the organization’s Code of Ethics and Standards. Circumstances where ethical dilemmas could occur are discussed. What to do in situations of ethical concern is explained.

    View course

  • Executive Presence Training

    • Not currently scheduled
    • 7 hours
    • Open to beginners

    Awareness and understanding are keys to better presenting ideas and consistently making a favorable impression. In this full day training session, how others perceive you and how you want to be perceived are areas of focus. Learning to interpret your own body language as well as others’ can enhance communication and presentation skills. Image and appearance are addressed. A personal brand is established to ultimately improve perception and overall executive presence in the workplace.

    View course
Show All Soft Skills Courses
  • 45,000+
    Students
  • 35
    Years
  • 2,500+
    Testimonials

Corporate Training

Drive team performance and efficiency with NYIM’s industry-leading training. Send employees to our group classes or create a custom training program onsite.

Get a Free Quote

Why Learn at NYIM?

Highly Reviewed by Our Alumni

From our hands-on training style to world-class instructors and custom-crafted curriculum, we deliver results our alumni are proud of.

Our Soft Skills Training are rated 5.0 stars

in the past 24 months

Effective Business Writing has helped me transform my writing skills through email and communication after just two days. Thank you!

Aimee L.
Scout Digital

Effective Business Writing was an awesome class to take. It was effective in so many ways.

Julie Z.

Grace was so helpful and has a great content

Digna M.
Hoboken Dual Language Charter School

I think everyone should take this class or would benefit from it!

Florina J.
NYU Langone Health

Really great class!

Rolando P.
Family Health Center @ NYULangone

Grace is a great instructor. She made the class interesting and engaging.

Maureen W.
NYU Langone Health

Very informative class. There was alot of class participation given the circumstances. Grace was open to all questions and provided thoughtful explanations and examples.

Ashmini P.
NYU Langone Health

Very informative class, with a lot of practical content, delivered by an engaging instructor. I highly recommend taking this class to anyone who ever needs to communicate, in writing, at work.

Diane W.
NYU Langone Long Island

Excellent class and great materials. Grace had shared her writing experiences to the class that was valuable to me. I recommended.

Tracy L.
NYU Langone Hospital

Upcoming Soft Skills Classes in NYC

All times are listed in Eastern Time unless otherwise specified.

April 2025
Effective Business Writing
April 24
Thursday 10–5pm
$325
6 Hours
NYC or Live Online

This business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of different types of writing in a business setting.

May 2025
Business Writing Bootcamp
May 13–27
Weekdays 10–5pm
$695
18 Hours
NYC or Live Online

This program includes our Grammar Essentials, Effective Business Writing, and Advanced Business Writing courses at a 20% discount. You'll learn practical strategies to sharpen your writing skills from idea to final draft, review essential grammar rules, and prepare complex multi-page business documents.

Customer Service Training
May 15
Thursday 10–1pm
$199
3 Hours
NYC or Live Online

What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.  In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.

Time Management Training
May 16
Friday 10–1pm
$199
3 Hours
NYC or Live Online

In this three-hour workshop, learn the benefits of effective time management, how to implement time management techniques, tools to prioritize professional and personal tasks, and useful tips for maximizing time, minimizing distractions, and avoiding procrastination.

Effective Business Writing
May 20
Tuesday 10–5pm
$325
6 Hours
NYC or Live Online

This business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of different types of writing in a business setting.

showing 5 of 14 courses

Yelp Facebook LinkedIn YouTube Twitter Instagram