Small Group Soft Skills Classes
Our Soft Skills Training courses are instructor-led in our Manhattan classrooms or live online (virtual learning).
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Conflict Management Training
Call for pricing 3 HoursConflict will exist in the workplace. Employees must build their capabilities in managing conflict. It is helpful for participants to build their understanding of the different approaches available to handle conflict, their own primary style to address it and to realize other ways to approach conflict in the future. This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.
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Sexual Harassment Prevention Training
Call for pricing 1 HoursOne (1) Hour Interactive Session, meeting New York State Mandated Training Requirements, effective October 9. 2018.
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Critical Thinking Training
Call for pricing 6 HoursSkills to effectively reason through problems and to present views in a logical, compelling way is a necessity in communicating in the workplace. This program will provide participants with techniques and practice opportunities to critical thinking.
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Customer Service Training
$199 3 HoursWhat are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
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Ethics Training
Call for pricing 7 HoursThis training session is offered for employees at all levels to provide a clear understanding of what constitutes ethical behavior and the organization’s Code of Ethics and Standards. Circumstances where ethical dilemmas could occur are discussed. What to do in situations of ethical concern is explained.
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Executive Presence Training
Call for pricing 7 HoursAwareness and understanding are keys to better presenting ideas and consistently making a favorable impression. In this full day training session, how others perceive you and how you want to be perceived are areas of focus. Learning to interpret your own body language as well as others’ can enhance communication and presentation skills. Image and appearance are addressed. A personal brand is established to ultimately improve perception and overall executive presence in the workplace.
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Management Essentials Training
Call for pricing 14 HoursThis two day program builds the skills of participants who have transitioned to Management.
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Negotiation Skills Training
Call for pricing 7 HoursEffective negotiation skills are necessary to create win-win outcomes. It’s important to respect both parties’ interests, bottom lines as well as preserve the relationship during negotiations. This course educates participants on the process, how to prepare and techniques to use to achieve the best possible result. This course can be delivered in half days or a full day session.
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Business Writing Bootcamp
$695 18 HoursThis program includes our Grammar Essentials, Effective Business Writing, and Advanced Business Writing courses at a 20% discount. You'll learn practical strategies to sharpen your writing skills from idea to final draft, review essential grammar rules, and prepare complex multi-page business documents.
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Effective Business Writing
$325 7 HoursThis business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of different types of writing in a business setting.
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Advanced Business Writing
$325 7 HoursPrepare complex, multi-page business documents for any purpose. Learn outline and formatting techniques for different business documents, including schedules, proposals, project plans, and contracts.
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Time Management Training
$199 3 HoursIn this three-hour workshop, learn the benefits of effective time management, how to implement time management techniques, tools to prioritize professional and personal tasks, and useful tips for maximizing time, minimizing distractions, and avoiding procrastination.
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Effective Communication
$199 3 HoursIn this three-hour workshop, discover your communication, talk about communication barriers, and learn how body language and tone impact a message. Learn how to deliver a clear and effective message.
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Influence & Persuasion Training
$149 2 HoursPersuasion is the ability to influence; it is one of the most important skills you can have. In this two-hour workshop, participants talk about formal and informal influence and how to use “influence currency.” Participants practice using key influence strategies to make strong connections with others. The workshop also covers persuasion principles and how to use them to achieve goals.
