Soft Skills Training in NYC or Live Online

Communicate, Write, and Present More Effectively with Soft Skills Classes

These courses offer effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner.

  • In-person courses
  • Flexible training solutions
  • Small class sizes
  • Hands-on & interactive
Group Classes Corporate Training

Small Group Soft Skills Classes

Our Soft Skills Training courses are instructor-led in our Manhattan classrooms or live online (virtual learning).

  • Customer Service Training

    • Weekdays only
    • 3 Hours
    • Open to beginners

    What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.  In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.

  • Business Writing Bootcamp

    • Weekdays only
    • 18 Hours
    • Open to beginners

    This program includes our Grammar Essentials, Effective Business Writing, and Advanced Business Writing courses at a 20% discount. You'll learn practical strategies to sharpen your writing skills from idea to final draft, review essential grammar rules, and prepare complex multi-page business documents.

  • Effective Business Writing

    • Weekdays only
    • 6 Hours
    • Open to beginners

    This business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of types of writing in a business setting.

  • Advanced Business Writing

    • Weekdays only
    • 6 Hours
    • Prerequisites required

    Prepare complex, multi-page business documents for any purpose. Learn outline and formatting techniques for different business documents, including schedules, proposals, project plans, and contracts.

  • Time Management Training

    • Weekdays only
    • 3 Hours
    • Open to beginners

    In this three-hour workshop, learn the benefits of effective time management, how to implement time management techniques, tools to prioritize professional and personal tasks, and useful tips for maximizing time, minimizing distractions, and avoiding procrastination.

  • Effective Communication

    • Not currently scheduled
    • 3 Hours
    • Open to beginners

    In this three-hour workshop, discover your communication style, talk about communication barriers, and learn how body language and tone impact a message. Learn how to deliver a clear and effective message.

Show All Soft Skills Courses
  • 45,000+
    Students
  • 36
    Years
  • 2,500+
    Testimonials

Corporate Training

Drive team performance and efficiency with NYIM’s industry-leading training. Send employees to our group classes or create a custom training program onsite.

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Highly Reviewed by Our Alumni

From our hands-on training style to world-class instructors and custom-crafted curriculum, we deliver results our alumni are proud of.

Effective Business Writing has helped me transform my writing skills through email and communication after just two days. Thank you!

Aimee L.
Scout Digital

Effective Business Writing was an awesome class to take. It was effective in so many ways.

Julie Z.

Grace was so helpful and has a great content

Digna M.
Hoboken Dual Language Charter School

I think everyone should take this class or would benefit from it!

Florina J.
NYU Langone Health

Really great class!

Rolando P.
Family Health Center @ NYULangone

Grace is a great instructor. She made the class interesting and engaging.

Maureen W.
NYU Langone Health

Very informative class. There was a lot of class participation given the circumstances. Grace was open to all questions and provided thoughtful explanations and examples.

Ashmini P.
NYU Langone Health

Very informative class, with a lot of practical content, delivered by an engaging instructor. I highly recommend taking this class to anyone who ever needs to communicate, in writing, at work.

Diane W.
NYU Langone Long Island

Excellent class and great materials. Grace had shared her writing experiences to the class that was valuable to me. I recommended.

Tracy L.
NYU Langone Hospital

Our Soft Skills Training are rated 4.8 stars by 675 students

  • Tracy L. Community Liaison @ NYU Langone Hospital Mar 25, 2021
    Advanced Business Writing

    Excellent class and great materials. Grace had shared her writing experiences to the class that was valuable to me. I recommended.

  • Diane W. Licensed Practical Nurse @ NYU Langone Long Island Mar 24, 2021
    Effective Business Writing

    Very informative class, with a lot of practical content, delivered by an engaging instructor. I highly recommend taking this class to anyone who ever needs to communicate, in writing, at work.

  • Ashmini P. Project Coordinator @ NYU Langone Health Mar 24, 2021
    Effective Business Writing

    Very informative class. There was a lot of class participation given the circumstances. Grace was open to all questions and provided thoughtful explanations and examples.

  • Maureen W. Executive Assistant @ NYU Langone Health Mar 16, 2021
    Effective Business Writing

    Grace is a great instructor. She made the class interesting and engaging.

  • Rolando P. Outreach Specailist @ Family Health Center @ NYULangone Jan 6, 2021
    Advanced Business Writing

    Really great class!

  • Florina J. Departmental Secretary @ NYU Langone Health Jan 6, 2021
    Effective Business Writing

    I think everyone should take this class or would benefit from it!

  • Digna M. Operations Manager @ Hoboken Dual Language Charter School Jun 30, 2020
    Effective Business Writing

    Grace was so helpful and has a great content

  • Julie Z. May 12, 2020
    Effective Business Writing

    Effective Business Writing was an awesome class to take. It was effective in so many ways.

  • Aimee L. Junior Social Strategist @ Scout Digital Dec 19, 2019
    Effective Business Writing

    Effective Business Writing has helped me transform my writing skills through email and communication after just two days. Thank you!

Showing 9 of 9 reviews

Upcoming Soft Skills Classes in NYC

All times are listed in Eastern Time unless otherwise specified.

October 2026
Business Writing Bootcamp
October 14–16
Weekdays 10–5pm
$695
18 Hours

This program includes our Grammar Essentials, Effective Business Writing, and Advanced Business Writing courses at a 20% discount. You'll learn practical strategies to sharpen your writing skills from idea to final draft, review essential grammar rules, and prepare complex multi-page business documents.

Effective Business Writing
October 15
Thursday 10–5pm
$325
6 Hours

This business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of types of writing in a business setting.

Advanced Business Writing
October 16
Friday 10–5pm
$325
6 Hours

Prepare complex, multi-page business documents for any purpose. Learn outline and formatting techniques for different business documents, including schedules, proposals, project plans, and contracts.

November 2026
Time Management Training
November 18
Wednesday 10–1pm
$199
3 Hours

In this three-hour workshop, learn the benefits of effective time management, how to implement time management techniques, tools to prioritize professional and personal tasks, and useful tips for maximizing time, minimizing distractions, and avoiding procrastination.

December 2026
Business Writing Bootcamp
December 2–4
Weekdays 10–5pm
$695
18 Hours

This program includes our Grammar Essentials, Effective Business Writing, and Advanced Business Writing courses at a 20% discount. You'll learn practical strategies to sharpen your writing skills from idea to final draft, review essential grammar rules, and prepare complex multi-page business documents.

Showing 5 of 33 courses

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