Customer Service Courses
In this one day course, participants focus on the essential steps to providing exceptional customer service. Developing skills in service delivery results in improved customer experiences as well as increased employee confidence and comfort level in daily interactions with clients and prospects. This program introduces techniques for rapport building, listening, assessing needs, resolving complaints and overcoming hesitation. Utilizing these techniques will enhance job performance and favorably impact service delivery.
Choose a date below to add it to your cart. At checkout, you can change the quantity for multiple registrants, add other classes, and change your dates.
Students get a custom workbook with step-by-step instructions.
Modern computer classroom with your choice of Mac or PC to work on.
Get personalized attention in small groups with an expert instructor in the classroom.
Refresh the course materials within six months for free as long as there's space in the class.
