Customer Service Training NYC | Customer Service Classes in New York City

What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.

Learn the Skills Guarantee™

Hands-on training in small groups

Work on projects proven to boost retention
Time-tested curriculum and supporting materials

Refined over many cohorts for an optimal learning experience
Learn from industry experts with teaching experience

Experienced educators who are driven to help you succeed
Retake the course for free within one year

Refresh the materials and gain additional practice

Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.

Excellent classes and excellent venue! It has just the right level of personal attention and class participation. I would highly recommend NYIM and look forward to taking future classes there. – Hazel S.

What You’ll Learn

Study companies that are known for outstanding customer service
Discuss goodwill and why it is important
Learn the seven key principles of customer service
Practice verbal and non-verbal communication techniques
Talk about the importance of organization
Learn how collaboration benefits customers
Assess your customers’ needs
Discuss the role of confidence
Learn how to diplomatically resolve customer complaints

Course Syllabus

Download Syllabus PDF

Module 1 – Defining customer service

I. What is good/ exceptional customer service?

Case studies: three exceptional companies
What is your company’s policy?
What is goodwill?

II. 7 Principles of customer service

Support customers as a team, listen, don’t be robotic
Be empathetic and honest, be knowledgeable and answer in a timely manner

Module 2 – Developing customer service skills

III. Communication

Listen, patience, empathy, difficult conversations

IV. Organization

Spreadsheets, databases, keep track of frequently asked questions
Automation of repetitive tasks

V. Collaborative tools to help avoid multiple responses

Demo of tools

Module 3 – Solving problems

VI. How to best assess the situation

Is the customer always right?

VII. Building confidence

Knowledge of product

VIII. Listen to resolve, not to argue

Asking the kinds of questions that elicit the information you need

Schedule & Enrollment: Customer Service Training

$199
3 hours

Live Online
Free retake
Setup assistance
Expert instructors
Small classes

Policies

Course times are listed in Eastern Time.

December 9

Thursday 2–5pm

Enroll

Tuition

As one of our smaller courses, tuition for this course is due in full before the start date. The best way to save on this course is to take it as part of a certificate program.

Full Tuition

$199
Due before the class starts

What’s Included

3 hours of hands-on instruction
Live, project-based training from experts
Retake for free within 1 year
Verified digital certificate of completion

What’s included with my tuition?
- A hands-on learning experience working on projects and exercises, which is proven to boost comprehension, retention, and engagement
- Expert instructors who are industry professionals and experienced educators that are driven to help you succeed
- Top-notch curricula that have been tried and tested over many cohorts and are consistently improved for an optimal learning experience
- Supplemental materials to assist both during and after the course - please refer to specific course pages to see what supplemental materials are offered
- A 1-year free retake policy which allows students to retake any part of the course or program for free to refresh the materials and gain additional practice
- A certificate of completion to verify your accomplishment
Are there any additional fees or expenses?

There are no extra fees or taxes for our courses. The price you see on this page is the maximum you’ll pay us.

However, if you plan to take the course live online, you may need to obtain required software. We’ll help you get set up with a free trial of paid software prior to the class. Most of our coding classes utilize freely-available open-source software. For most of our design and motion graphics courses, we will help you get set up with a free trial of Adobe Creative Cloud. If you attend the course in-person, we will have a computer already set up for you with all of the required software for no additional cost.
Do you offer any discounts for this course?

Discounts

We don’t currently offer discounts as we do our best to affordably prices our courses.

This Course is Available Live Online

Live Online

Remote, from anywhere

Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.

Live, interactive class
Experienced instructor teaching over Zoom
Remote setup assistance provided
Free retake within one year

Online Training Demo

1-Minute Overview

Testimonials for Live Online Training

“Overall experience on Zoom was maybe even better than in IRL classroom because the instruction takes place right on your own screen, with less distraction. Great overall experience.”
“Given the fact that we had to do this entire class remotely due to Covid-19, I didn’t have very high expectations it would run so smoothly. However, I don’t think it could’ve gone any better. Not only do I feel very comfortable with the program now, but I’m actually excited to use it!”
“This was the first online class I’ve taken with ND and it was a great experience. Looking forward to the other classes I’ve signed up for!”

More about live online training

Frequently Asked Questions

Does this course require any prior knowledge or experience?

Students must be comfortable using a computer. No other prior knowledge is required.
Do you offer payment plans or student financing for this course?

This course does not qualify for payments plans or student financing. See our Payment Plan FAQ to find related programs that qualify.
Can I take this course online (remote learning)?
You may attend this training virtually (online) at the scheduled time the course is offered (New York, Eastern Time).

How does attending “live online” work?
- Students can attend this training remotely through screen sharing software (we use Zoom).
- Participants can hear the instruction, ask questions, and even share their screen with the instructor.
- For audio you can use your computer’s microphone/speakers or call a phone number that we’ll provide.
- Classes are activity-based and taught by a live instructor, so we strongly encourage students who are local to the area to attend in person!
- You will need your own computer and copy of any required software. If you don’t have the software, you can usually do a free trial or purchase your own license. If you need assistance, contact us at contact@nyimtraining.com

Corporate & Onsite Professional Development Training

Purchase group class vouchers at a discount for our regularly-scheduled group classes, or create a custom training program at your offices.

Private Training

Available onsite at your location
Modern computer labs available at our offices
Customize or choose from our existing courses
Free instructor consultations to finalize content

Group Class Vouchers

Send employees to our group classes
Extensive offerings and flexible scheduling
Simple billing and logistics
Computers and training resources provided

Learn the Skills Guarantee™

Hands-on training in small groups

Time-tested curriculum and supporting materials

Learn from industry experts with teaching experience

Retake the course for free within one year

Earn a Certificate of Completion

What You’ll Learn

Course Syllabus

Module 1 – Defining customer service

I. What is good/ exceptional customer service?

II. 7 Principles of customer service

Module 2 – Developing customer service skills

III. Communication

IV. Organization

V. Collaborative tools to help avoid multiple responses

Module 3 – Solving problems

VI. How to best assess the situation

VII. Building confidence

VIII. Listen to resolve, not to argue

Schedule & Enrollment: Customer Service Training

December 9 Thursday 2–5pm Enroll

Tuition

Full Tuition

What’s Included

What’s included with my tuition?

Are there any additional fees or expenses?

Do you offer any discounts for this course?

Discounts

This Course is Available Live Online

Live Online

Online Training Demo

Testimonials for Live Online Training

Frequently Asked Questions

Does this course require any prior knowledge or experience?

Do you offer payment plans or student financing for this course?

Can I take this course online (remote learning)?

How does attending “live online” work?

Corporate & Onsite Professional Development Training

Private Training

Group Class Vouchers

Why Learn at NYIM

Highly Reviewed by Our Alumni

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December 9

Thursday 2–5pm

Enroll