In this one day course, participants focus on the essential steps to providing exceptional customer service. Developing skills in service delivery results in improved customer experiences as well as increased employee confidence and comfort level in daily interactions with clients and prospects. This program introduces techniques for rapport building, listening, assessing needs, resolving complaints and overcoming hesitation. Utilizing these techniques will enhance job performance and favorably impact service delivery.

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What You'll Learn

  • Define what constitutes good Customer Service
  • Build rapport and understand body language
  • Improve communication with internal and external customers
  • Listen and ask questions to uncover needs
  • Make confident recommendations
  • Resolve issues, complaints and overcome hesitation