Customer Service Training
Learn the essential steps and develop useful skills for providing exceptional customer service
All sessions are full. Contact us to be added to the waiting list.
We are open! Classes are running in-person (socially distanced) and live online. Secure your seat today
Learn the essential steps and develop useful skills for providing exceptional customer service
All sessions are full. Contact us to be added to the waiting list.
What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
Email contact@nyimtraining.com to request this course, or see related courses with upcoming availability
As one of our smaller courses, tuition for this course is due in full before the start date. The best way to save on this course is to take it as part of a certificate program.
There are no extra fees or taxes for our courses. The price you see on this page is the maximum you’ll pay us.
However, if you plan to take the course live online, you may need to obtain required software. We’ll help you get set up with a free trial of paid software prior to the class. Most of our coding classes utilize freely-available open-source software. For most of our design and motion graphics courses, we will help you get set up with a free trial of Adobe Creative Cloud. If you attend the course in-person, we will have a computer already set up for you with all of the required software for no additional cost.
We don’t currently offer discounts as we do our best to affordably prices our courses.
Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.
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Excellent classes and excellent venue! It has just the right level of personal attention and class participation. I would highly recommend NYIM and look forward to taking future classes there. – Hazel S.
Experienced educators who are driven to help you succeed
Refresh the materials and gain additional practice
Attend this course Live Online via Zoom. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
Unlike other providers, these are not mass open-enrollment classes. At NYIM Training, you’ll learn in small groups (typically 8-15 students) and receive personalized attention.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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Refresh and solidify your understanding of the course content for no extra charge within a year, provided there is space in the class.
Students must be comfortable using a computer. No other prior knowledge is required.
This course does not qualify for payments plans or student financing. See our Payment Plan FAQ to find related programs that qualify.
You may attend this training virtually (online) at the scheduled time the course is offered (New York, Eastern Time).
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Purchase group class vouchers at a discount for our regularly-scheduled group classes, or create a custom training program at your offices.
We’ve trained thousands of companies!
Let us create the perfect program for your team.