This business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of different types of writing in a business setting.
You will learn to write effective digital communication, including emails. Next, you’ll explore different types of office communication, from making announcements and requests to delivering bad news. Finally, you’ll learn to write formal documents, including business letters and proposals.
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We provide computers to use during class. This course is available on PC only.
Corporate training available
Full Course SyllabusDownload PDF Outline
Writing Effective Business Communication
- Write Strong Sentences
- Organize Your Content
- Analyze Your Audience
Writing Email and Other Electronic Communication
- Write an Email
- Write Instant Messages and Text Messages
Writing Common Business Documents
- Write an Internal Announcement
- Write a Routine Request
- Write a Response to Routine Requests
- Write a Complaint
- Write a Positive Response to Customer Complaints
- Write Bad-News Messages
Writing a Business Letter
- Write a Business Letter
- Write a Thank-You Letter
Writing Business Proposals
- Persuade Your Audience
- Write an Executive Summary
- Use Visuals