This business writing course offers practical strategies to sharpen your writing skills from idea to final draft. The class begins by reviewing the core of effective writing—knowing your audience, organizing your thoughts, and writing strong sentences. Following, you will explore a variety of different types of writing in a business setting.
You will learn to write effective digital communication, including emails. Next, you’ll explore different types of office communication, from making announcements and requests to delivering bad news. Finally, you’ll learn to write formal documents, including business letters and proposals.
Corporate training available
Video Training and Workbook Included
Students get a workbook and lifetime access to self-paced training videos, a $95 value.
Modern computer classroom with your choice of Mac or PC to work on.
Small In-Person Classes
Get personalized attention in small groups with an expert instructor in the classroom.
Refresh the course materials within six months for free as long as there's space in the class.
Full Course SyllabusDownload PDF Outline
Writing Effective Business Communication
- Write Strong Sentences
- Organize Your Content
- Analyze Your Audience
Writing Email and Other Electronic Communication
- Write an Email
- Write Instant Messages and Text Messages
Writing Common Business Documents
- Write an Internal Announcement
- Write a Routine Request
- Write a Response to Routine Requests
- Write a Complaint
- Write a Positive Response to Customer Complaints
- Write Bad-News Messages
Writing a Business Letter
- Write a Business Letter
- Write a Thank-You Letter
Writing Business Proposals
- Persuade Your Audience
- Write an Executive Summary
- Use Visuals
Frequently Asked Questions
Do I need to bring a computer?
No. We provide a computer with the necessary software for each attendee. Choose a Mac or a PC during the checkout process.
Are discounts available for this course?
No. This course is not eligible for any discounts.
We offer discounts for packages of classes, including our Excel Bootcamp, SQL Bootcamp, Data Analytics, and PowerPoint Bootcamp.
We also provide discounts for ten or more classes purchased together. Please reach out for more information on our voucher programs.
Does this course come with a book?
Yes. This course includes a complimentary book or manual at no additional cost.
What if I need to retake this course? May I retake it for free?
Yes. You may retake this course for free once within six months, provided that the class is running with an available seat. For more information, visit our policies page.