In order to improve interaction with colleagues and clients, it is necessary to compose clear messages, hone listening skills and be mindful of potential barriers. This full day training program addresses all of these areas to help participants improve interpersonal communication.

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What You'll Learn

  • Understand the communication process
  • Develop an awareness of communication barriers and how to overcome them
  • Realize the impact of body language and tone in message delivery
  • Improve message comprehension through active listening, questioning and clarification
  • Recognize the different communication styles in the workplace and adapt as needed
  • Be aware of potential generational differences in communication