Conflict will exist in the workplace. Employees must build their capabilities in managing conflict. It is helpful for participants to build their understanding of the different approaches available to handle conflict, their own primary style to address it and to realize other ways to approach conflict in the future. This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.

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What You'll Learn

  • Understand the five approaches to manage conflict and when each is best to be applied
  • Complete the TKI® assessment to increase self-awareness of current approaches used to manage conflict
  • Recognize how to assess and select appropriate strategies to handle future conflict
  • Practice with colleagues in small groups by evaluating and presenting the ideal approach to use for resolution of a case study.