Conflict Management Training
Conflict Management Courses
All sessions are full. Contact us to be added to the waiting list.
We are open! Classes are running in-person (socially distanced) and live online. Secure your seat today
Conflict will exist in the workplace. Employees must build their capabilities in managing conflict. It is helpful for participants to build their understanding of the different approaches available to handle conflict, their own primary style to address it and to realize other ways to approach conflict in the future. This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.
Work on projects proven to boost retention
Refined over many cohorts for an optimal learning experience
Excellent classes and excellent venue! It has just the right level of personal attention and class participation. I would highly recommend NYIM and look forward to taking future classes there. – Hazel S.
Experienced educators who are driven to help you succeed
Refresh the materials and gain additional practice
Attend this course in-person in NYC or Live Online via Zoom. Engage with expert instructors, ask questions, and get feedback on your exercises and projects. Switch between live-online and in-person as needed, even after the course has started.
Unlike other providers, these are not mass open-enrollment classes. At NYIM Training, you’ll learn in small groups (typically 8-15 students) and receive personalized attention.
Get face-to-face interaction with an instructor and other students when you learn at our NYC campus. Courses are hands-on with a computer and software provided.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
Refresh and solidify your understanding of the course content for no extra charge within a year, provided there is space in the class.
Students must be comfortable using a computer. No other prior knowledge is required.
This course does not qualify for payments plans or student financing. See our Payment Plan FAQ to find related programs that qualify.
You may attend this training virtually (online) at the scheduled time the course is offered (New York, Eastern Time).
You have some options:
Select up to two courses and tap Compare selected courses to view a side-by-side comparison of Conflict Management Training with your selected courses.
In this 3-hour workshop, look at different types of presentations, define presentation outcomes and learn how to use visuals effectively. Talk about body language and gestures, audience interaction, and presentation anxiety. Learn how to organize and deliver engaging presentations with confidence.
In this three-hour workshop, discover your communication, talk about communication barriers, and learn how body language and tone impact a message. Learn how to deliver a clear and effective message.
In this three-hour workshop, learn the benefits of effective time management, how to implement time management techniques, tools to prioritize professional and personal tasks, and useful tips for maximizing time, minimizing distractions, and avoiding procrastination.
What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
Purchase group class vouchers at a discount for our regularly-scheduled group classes in NYC, or create a custom training program at your offices.