This two day program builds the skills of participants who have transitioned to Management.

What You'll Learn

  • Learn the differences between a manager and a leader
  • Understand emotional intelligence to better identify and manage human emotions
  • Improve communication and listening skills
  • Understand how to model personal effectiveness with good time management skills
  • Prioritize tasks and focus efforts where urgent attention is required
  • Delegate responsibilities and projects to capable employees
  • Give feedback to employees in a constructive manner
  • Coach employees to grow and develop new skills
  • Lead the team through times of change
  • Motivate and drive a team to optimal performance
  • Build skills to better manage conflict